Midwest Facilitation Network
24th Midwest Facilitation Conference
Monday, October 23, 2000
8:00am to 5:00pm

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Loyola University - Water Tower Campus
Center for the Management of Information and Technology

25 East Pearson
Chicago, Illinois 60611
Rubloff Auditorium and Reception Room

For a map of the Water Tower Campus:

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Conference Agenda
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8:00 - 8:15 Arrival, Continental Breakfast, Registration, Networking
8:20 - 8:30 Conference Kickoff
  The Day
Ongoing Needs Analysis Focus Group
(the MFN Board)

Watch for signs directing you to the on-going, interactive computer-supported conversations about the types of programs and events that MFN should offer in the future. 

"A Process for Deciding"
 by Gary Rush (MG Rush Systems)

This session explores how to get a group beyond a point where they cannot or will not make a decision.  Gary will outline a process that can help “stuck” groups reach decisions and will present facilitation techniques and tools that can be used to support such processes.

10:00-10:30 Break, Networking, Etc.
"Inside Out, Outside In - Creating A High Performance Organization"
by Dr. Carl Aylen (Neurometric International, Limited) 
and Dr. Darrel Ray (Managers Consulting Services)

This session will be presented in sections and will combine two powerful ideas: “Performance Profiling” ™, that optimizes individual performance potential (inside out transformation), and “Teaming Up”®, that creates a high performance culture within which performance potential can be realized (outside in transformation).

"Why is change so difficult?"
(Dr. Carl Aylen)

The first section introduces the concept of self-sustaining success loops, their direct linkage to behaviors that make people accept or resist change, and how the collective individual behaviors in turn make an organization more receptive or more resistant to change.  It will also discuss the affect on organizational cultures when people at top are not aware of what is going on with the people at the bottom.

"How Performance Profiling can be used as part of a bi-directional approach to change"
(Dr. Carl Aylen)
This section examines inside out transformation – the linking of performance and potential through organizational change.  This “inside out” approach of performance profiling assesses an organization’s culture, based on an evaluation of its people and is used to analyze and predict an individual’s ability to work within a transformed culture as well as their ability to reach their own full potential.
12:00-1:00 Lunch, Networking, Etc.
"The Endemic Culture"
(Dr. Darrel Ray)

This section describes two different cultures found in organizations – the formal (intentional culture, designed and implemented by management) and the informal (endemic culture, beyond the control of management).

"Stated Values and Hidden Beliefs"
(Dr. Darrel Ray)

This section illustrates the value conflicts that occur when informal cultures perceive management does not “walk the talk” – i.e. values espoused by the formal culture are inconsistent with management behavior as seen by the informal culture. This “outside in” approach shows how behavior changes in management impact organizations’ cultures and how performance profiling may reveal some of management’s hidden beliefs. 

Break, Networking, Etc.
"The Dilbert Effect – An Interactive Workshop"
(Dr. Darrel Ray)

Using cartoons from Dilbert, created by Scott Adams, participants will work in small groups to learn how to recognize value conflicts and to understand and change the behavior of both management and non-management in their organizations.  An examination of the characters in Dilbert will help us see ourselves and understand our own culture and behavior in new ways. 

"Inside Out, Outside In – A Recap"
(Dr. Carl Aylen)

This concluding section reviews what we’ve learned and experienced today and reiterates what organizational change facilitators need to know and understand in order to help transform organizational cultures from both the inside out and the outside in - if any effective and self-sustaining change is to occur.

5:00 Wrap Up, Door Prizes, Adjourn


Conference Information
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Conference Fee $85.00 per person on or before October 16th
$95.00 per person after October 16th

Fee includes: Workshops,  materials and meals

5 Ways to Register
Phone: (773) 463-2288 - During the recording press the "2" key. Please announce 'MFN Conference Registration', your company name, and the name, phone # and payment information of each registrant.

Fax: (773) 463-1830 - Fax completed registration form with payment information for each registrant.

E-Mail: - e-mail completed registration form with payment information and subject: 'MFN Conference Registration'.

Snail-mail: Mail completed registration form with payment information to: MFN c/o Jordan-Webb, 2656 W Montrose Ave,  Suite 110, Chicago, IL 60618.

On-Site: Registration and payment ($95.00) on-site is subject to availability. No guarantee without pre-registration.

Lodging  Participants are responsible for arranging their own lodging.  There are several options available:
The Talbott Hotel
20 E. Delaware Place
(312) 944-4970
$189, $149 (Loyola rate)
Cass Hotel
640 N Wabash
(312) 787-4030
(800) 227-7850
$79 (single), $94 (double)
The Drake Hotel Chicago
140 E. Walton Place
(312) 787-2200
$265 & up
Omni Chicago Hotel
676 N Michigan Ave
(312) 944-6664
Knickerbocker Chicago
163 E. Walton
(312) 751-8100
Tremont Hotel
100 E Chestnut St
Westin Hotel
909 N. Michigan Avenue
(312) 943-7200
Allerton Crown Plaza Hotel
701 N. Michigan Ave.
(312) 440-1500
Doubletree Guest Suites (Hilton)
198 E. Delaware Place
(800) 222-8733
(312) 664-1100
Park Hyatt Chicago
800 N. Michigan Avenue
(312) 335-1234
$295 (Loyola rate)
Holiday Inn City Centre
300 E. Ohio Street
(312) 787-6100
(800) 465-4329
Chicago Downtown Marriott
540 N Michigan Ave
(312) 836-0100
(800) 228-9290
Meals Continental Breakfast, Lunch and Afternoon Snack provided. 

Participants with special dietary needs should contact:

Dress Code Business Casual.
Campus Security Participants will be directed to the Rubloff Auditorum and Conference Room by security officers at the campus security desk at the 25 East Pearson Entrance.
Travel Loyola University’s Water Tower Campus is located just north of Downtown Chicago, Illinois and just west of Chicago's "Magnificant Mile" on Michigan Avenue.

For a map of the Water Tower Campus:

There are plenty of public transportation options available.

SUGGESTION: Car pool!   Use your network!   Call if you need help.

Commuting By Rail or Bus Take any Chicago Transit Authority (CTA) Rapid Transit (L-Subway) line to a Loop Transfer station and take the Red Line (Howard-Dan Ryan) northbound to the Chicago Avenue & State Street Station.  Walk north on State 1 block to Pearson, walk east 1 block to Wabash.

Take METRA Trains to La Salle Street, Union (also AMTRAK), Northwestern or METRA Electric/South Shore Stations.  Short taxi ride to Loyola’s Water Tower Campus.

Many CTA Bus routes on Michigan Ave, Chicago Ave & State Street…

For public transportation information please call:

RTA (312) 836-7000
Metra (312) 322-6777 -
PACE (847) 364-7223
CTA (888) 968-7282 -

By Air Take commercial flights into Chicago’s O’Hare or Midway Airports.  Rent a car and proceed as in (3) or (4) above, or take CTA Blue or Orange Line Trains downtown and proceed as (8) above.
From Chicago
Via I-90/94/57/294
(Kennedy or Dan Ryan Expressways)
From the North – a) Take I-90/94 (Kennedy Expressway) southbound to Ohio St Exit; b) continue eastbound on Ohio to Wabash Av, c) turn left (north) on Wabash to Pearson, d) Water Tower Campus Building is on the Southwest corner of Wabash and Pearson; e) see parking (below).

Form the South – f) Take I-90/94 (Dan Ryan Expressway) northbound to downtown Chicago; g) continue northbound to Ohio Street Exit; h) proceed as in (1-b) above.

From Chicago
Via US 41 
(Lake Shore Drive)
From the North - a) Take Lake Shore Drive (US 41) southbound to Michigan Ave (Oak St) Exit; b) continue southbound on Michigan Ave to Chicago Ave; c) turn right (west) on Chicago Ave to Wabash; d) continue northbound to Pearson, e) proceed as (1-d) above.

From the South - f) Take Lake Shore Drive, (US 41) northbound to Chicago Avenue exit (exit on left after crossing Chicago River); g) continue westbound to Wabash; h) proceed as in (2-d) above.

From Chicagoland (north/northwest), O’Hare Airport, Wisconsin, points north via I-90/94/294
a) Take I-90 Kennedy Expressway or I-94 Edens Expressway southbound to I-90/94 Junction; b) proceed as (1-a) above.
From Midway Airport, Chicagoland (south/southwest), points south via I-55
a) Take Cicero Ave (Illinois Route 50) northbound to I-55 (Stevenson Expressway); b) take I-55 northbound to junction with US 41 (Lake Shore Drive); c) take US 41 northbound and then proceed as in (2-f) above.
From Iowa and points west via I-290 and I-88
a) Take I-88 (East-West Tollway) eastbound to junction with I-290 (Eisenhower Expressway); b) take I-290 eastbound to junction with I-90/94 in downtown Chicago; c) proceed as in (1-g) above.
From Iowa and points west via I-80
a) Take I-80 eastbound to I-55; b) take I-55 then proceed as in (4-b) above.
Parking Standard Parking, (111 East Chestnut):  (312) 664-1189,  enter on Pearson next to Bistro 110, Loyola early bird rate $11 (in by 10am, out by 7pm, requires validation stamp @ bookstore), normal rate $16.00 (4-10 hrs)

900 North Michigan Parking (at Delaware):  (312) 915-3940,  enter on Rush St just behind Johnny Rockets,  Early Bird Special $10.50 (in by 9am out by 7pm), normal rate $18.50 (5-10 hrs)

Mid City Public Parking (25 E Walton): enter on Rush St; Early Bird Special $11.99 (in by 10am out, by 7pm), normal rate $15.50 (3-12 hrs)


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Monday, October 23, 2000

“A Process for Deciding”

by Gary Rush (MG Rush Systems)

“A Process for Deciding” explores how to get a group over a “snag.”  Groups often reach a point when they cannot or will not make a decision.  This is when an effective facilitator really is value-added.  This session talks about what happens when groups can’t decide and some of the poor ways to reach decisions (“arm wrestling” anyone?) and their results.  The session then defines a process to reach a decision – either through consensus or some other outcome (the group may not always want to reach consensus) – and the tools required to reach the desired outcome.  These tools include multi-voting and win-win consensus.

Gary Rush is president and founder of MG Rush Systems, Inc., a consulting firm specializing in the finest facilitation services.  MG Rush Systems was formed in 1985 to offer consulting, training, and facilitator services.  Prior to starting MG Rush Systems, Gary worked in the insurance and the oil and gas industries.

After extensive research into interactive design (“JAD”) techniques and over 3000 hours of experi-ence leading sessions, Mr. Rush created a proprietary facilitation process called FAST.  Since developing FAST in 1985, Mr. Rush has trained over 2500 people in 200+ companies in 18 countries.  Each year, Gary teaches between 20 and 30 6-day facilitation classes, numerous 3-day facilitation classes, and data modeling classes.  He also facilitates critical workshops for companies on a regular basis.  Mr. Rush has helped implement FAST at numerous companies, including some of the largest in the world.  He is widely published and is a recognized leader in the movement towards using facilitated workshops.  For more information visit:

“Inside Out, Outside In - Creating A High Performance Organization”

by Dr. Carl Aylen (Neurometric International, Limited) and
Dr. Darrel Ray (Managers Consulting Services)

Here is a classic example of how people have established connections through the Midwest Facilitators’ Network.  Dr. Carl Aylen and Dr. Darrel Ray were both presenters at this past August’s MFN Skills Development Workshop.  By participating in each other’s sessions, they discovered that their programs were highly complementary.

Carl and Darrel have agreed to collaborate and present a session that tightly integrates their programs: “Performance Profiling” ™, that optimizes individual performance potential (inside out transformation), and “Teaming Up”®, that creates a high performance culture within which performance potential can be realized (outside in transformation).  The result of the integration of their approaches to effect cultural change in organizations, is a highly innovative bi-directional system that results in a rapid transition to a higher self-sustaining level of organizational performance.

Conference participants will learn how these two powerful techniques combine to create organizational change that improves communication patterns, eliminates information bottlenecks, resolves interpersonal conflicts and brings individuals to peak performance.
 About the Presentations and the Presenters (continued)

Transformation from the Inside Out
Carl Aylen’s presentations cover the concept of “self-sustaining success loops” and how these are evident in highly successful people he calls “positive achievers”. He will examine how such people achieve success and reveal the traits and behaviors they all have in common.

Carl will also describe Neurometric Performance Profiling ™, a revolutionary new form of assessing performance potential that redefines the manner in which potential is measured, analyzed and developed.  Neurometrics is based on the relationship between a new branch of mathematics (computational neuroscience) and the psychology of individual performance, and can enable any organization to become more efficient through the improved management of its human resources by providing:

Dr. Carl A. W. Aylen  Ph.D., B.Sc., M.A.(Cantab), is a corporate reconstruction expert and internationally acknowledged as a leader in the field of human potential and motivation.  He is the originator of Neurometric® Performance ProfilingTM, an innovative assessment technique that enables the performance potential of individuals to be matched to the demands of specific roles.

Starting on the workshop floor of a leading UK crane manufacturing company, Carl went on to become their top engineering apprentice and the first to be awarded a scholarship to attend Bath University of Technology. While there, he obtained a first class honors degree in mechanical/electronic engineering and a Ph.D. for his research in the field of structural design.

It was during this research that Carl first ventured into the mathematical analysis of qualitative factors. In 1973 he was appointed senior lecturer responsible for the reorganization of the engineering courses within the Department of Architecture at Cambridge University. While at the University he continued to develop his mathematical theories and began to apply them to the field of Architectural design.

He was a founder member of the now world famous Martin Center at Cambridge University. The center specializes in the field of Architectural Engineering. In 1974 he was awarded an honorary M.A. by the senate of Cambridge University for his contributions to the field of education.

Later that year he was headhunted by British Steel and moved to South Africa to handle the Engineering Management of Dorman Long Vanderbijl, which was at that time the southern hemisphere’s largest engineering corporation recently formed through the merger of two leading South African companies.

While in South Africa, Carl Aylen studied law in his spare time at UNISA. Concurrent with this he began to work with psychologists to assess the strengths and weaknesses of executives. In 1975 he decided to develop his own approach to the assessment of executive potential.

In 1978, he returned to the UK where he formed his own consultancy practice and originated Neurometric® Performance ProfilingTM, a technique designed to predict the performance potential of executives and relate this to the demands of executive roles.

Carl then spent two years studying Psychology at postgraduate level at the University of Adelaide. During this time he also honed Performance ProfilingTM into a powerful business tool. He is a fully accredited member of the (American) Association of Test Publishers.

On Jan 1st 1995 he was awarded an Honorary Professorship by the University of Stirling in Scotland. He worked with the Center for Cognitive and Computational Neuroscience for three years. The center is based within the University’s Department of Psychology and forms a bridge between the University’s Departments of Psychology and Mathematics. During this time, he pioneered the use of computational neuroscience for the analysis of behavioral data.

Carl Aylen founded Neurometric International and has worked with many leading industrialists and entrepreneurs of the day. By observing their methods and using his Neurometric® Performance ProfilingTM technique to measure their characteristics, he has been able to discern just what makes some people soar to success while others flop into failure. This work has inspired companies all over the world to adopt his methods.

The resulting Performance Profiling systems Carl has developed have enabled many companies (throughout the world) to benefit from improvements in both executive motivation and performance. For more information visit:

Transformation from the Outside In
Darrel Ray’s presentations are designed to give leaders and managers a Dilbert's Eye view of their organization.  For many people the Dilbert cartoons seem to tap into fundamental truths of organizational life.  "Why is Dilbert so popular," is designed to help leaders understand and avoid the Dilbert Effect.  The Dilbert Effect is seen when there is a large disconnect between the intentions of management and management's actual behavior. This leads to unintended and unproductive behavior on the part of employees.  Based on Dr. Ray's upcoming book, participants will learn about the "endemic culture" and the positive and negative effects of team systems within different types of organizations.  Hidden beliefs and stated values in the Dilbert comics are used to help understand your own organization's hidden beliefs and how they affect behavior and productivity.  Participants will also learn:

Dr. Darrel W. Ray has consulted throughout the United States, Canada and the United Kingdom since 1978 and has directed major departments in two organizations. He specializes in Management Development, Team Building and Self-Directed Work Group implementation. As a psychologist Dr. Ray has studied groups and group dynamics since 1976, and has worked with groups and organizations in development and change efforts throughout his career.  He specializes in Leadership Team Assessment and Development, helping top management teams work together more effectively and at a high level of performance.

He is perhaps the most experienced consultant in the United States on the subject of Self-Directed Work Teams and has helped companies implement all types of teams since 1976. He is a pioneer in the development of Self-Directed Work Teams in both union and non-union environments having developed the Teaming Up™ process that is now widely used across North America and the United Kingdom.

Education and Training
A graduate of George Peabody College of Vanderbilt University, he holds a doctorate in counseling psychology. Dr. Ray is certified by two national organizations as a trainer and holds certifications in Neurolinguistics as well. He is a professional member of the American Psychological Association and has taught undergraduate courses at Tennessee State University and Graduate MBA courses at Webster University.

His published works include:
• The book, Teaming Up: Making the Transition to a Self-Directed Team-Based Organization (McGraw-Hill 1995).  It continues to be the standard text for implementation of Self-Directed Work Teams and is available through MCS or your local bookstore.

• Articles in a number of national journals including: The Journal for Quality and Participation, Manage Magazine, Working Woman, Management World, Training and Development Journal, The Journal of Basic and Applied Social Psychology, Evaluation and Program Planning, NAPM Insights, and Supervisory Management.

He has been interviewed and written about in such publications as The Wall Street Journal, Industry Week, Fortune, Black Enterprise, Entrepreneur, The Employment Review, The Houston Chronicle, The Kansas City Business Journal, and many others. He has appeared on numerous radio and television programs across the nation.

• The video, Self-Directed Work Teams: The Inside Story was released in 1994 and is available through MCS.

• His upcoming book Leading the Team-Based Organization will be published in late 2000.  It focuses on the unique challenge of leaders in today's team oriented work place.

Test and Assessment Instruments
Dr. Ray has developed two assessment instruments for team-based organizations.  The Readiness Assessment is designed to evaluate an organization's readiness for teams and team leadership.  The Team Based System Survey is used to evaluate team-based organizations and provide specific feedback on their development.  He also uses a wide range of instruments and techniques to assess leadership teams and help them develop into high performance leadership groups.

Dr. Ray has helped implement high participation and Self-Directed teams in many settings, both service and manufacturing. A major manufacturer of specialty bakery goods reduced waste 50% each year, while setting profit and productivity records in the first three years. Their manufacturing teams won quality awards two years in a row. A Fortune 500 Unionized manufacturer reduced waste 96% in the first two years while absorbing the work of 250 from another union plant buy-out. Grievances reduced dramatically and management/union relations improved greatly. A Mental Health Center climbed from virtual bankruptcy to being the top agency in the state. They achieved a small decrease in management staff through attrition and greatly increased service levels to clients. The organization has had record surpluses five years in a row. The director received a national award for the organization's achievements. An insurance company reduced application turnaround time from 15 days to 3 days and reduced errors by more than 75% in two years time. Productivity increased by over 100% at the same time with no increase in work force or management. A financial services company, achieved 100% increase in customer service levels and a 30% increase in productivity within the first seven months, with Self-Directed Work-Teams.

Client Companies
Companies for which Dr. Ray has done significant work include: Fort James Corp., Harmon Industries, Fleetguard Corp., Butler Manufacturing, Standard Motor Products, AFG Industries, Leader National Insurance, The Windsor Insurance Group, Bell Atlantic, Plastics Pack Corp, Boelte-Hall Litho, North Supply, Data Documents, MCI Telecommunications, US Sprint, GE Capital, Exxon Corporation, QC Data of Calgary Canada, Mobil Oil, South Central Behavioral Services, The States of Nebraska, Kansas and Tennessee and many others. For more information visit:

Midwest Facilitation Network - Directors
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Paul Collins David De Witt Dan Heck n/a
Jordan-Webb DSC Logistics Motorola n/a
(773) 463-2288 (847) 635-4963 (847)-576-9916 n/a n/a
Linda Romansic Joan Smith Reginald Taylor Nancy Winkler
Nuveen Investments Computer Associates Taylor-Made Mgmt Consulting La Salle National Bank
(312) 917-8334 (847) 670-7261 (312) 664-1948 (312) 904-4646


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For listings of more events - check out the calendar on the MFN website:

To suggest a future program or presenter, or to become involved in planning events, contact MFN using the information below.

Please send your current e-mail address, phone & fax number and address changes so that we can keep you informed about MFN events in a variety of ways. E-mail:; Fax: (773) 463-1830; Voice: (773) 463-2288.

Send in a suggestion for future Facilitator Shareware postings (see above) in MFN Announcements or on the website.

Visit MFN’s Website: http://www./ - Watch for future developments on this site. Also visit the Websites of MFN Board Members Reginald Taylor: and Paul Collins:
October 24-25, 2000 Advanced Facilitator Workshop in Schaumburg, IL (NW Chicago Suburb) - (MG Rush Systems), or, (847) 304-1464.
October 26-27, 2000 Data Modeling Workshop in Schaumburg, IL (NW Chicago Suburb) - (MG Rush Systems), or, (847) 304-1464.
November 2-3, 2000 Workshop: "Collaborating Across Professional Boundaries" at IIT/Stuart Graduate School of Business

If "Collaborating across Professional Boundaries" is part of your job or interests, you might be interested in joining other managers and researchers in two days of intensive discussion November 2-3, 2000 at the Illinois Institute of Technology in Chicago.  Information is available and registration is open at

If you need information beyond that on the web pages, contact the program chairman, Christopher Barlow, Asst Professor of Management, Stuart Graduate School of Business, Illinois Institute of Technology at or (630) 221-9456

Friday, January, 12, 2001
MFN Winter Conference
Hosted by Summit Conference Centre in Downtown Chicago - Details to Be Announced. 
March 30 - April 1, 2001 Midwest Organizational Learning Network (MOLN) "Weekend of Possibilities", Lakeside Center 
in Crystal Lake. Everyone is invited to come and spend the weekend however they choose.  You are welcome to have the entire weekend to yourself.  (When was the last time you left the world behind and gave yourself the gift of a weekend?)  Any structure simply evolves through invitations from the participants to join in activities, discussions, workshops, singing, dancing, story telling, etc.,
Friday, April 27, 2001
MFN Spring Conference
Hosted by Andersen Consulting (Downtown Chicago) "Coping with Agreement in Organizations or How to Deal with The Abilene Paradox", (Dr Jerry Harvey) and "The Road FROM Abilene - How Far Have We Come from The Abeline Parqadox and Groupthink?" (Breakouts featuring tools and processes that help us uncover and share internal dialogues and learning - such as learning communities of various (non)structures that encourage disclosure, dialogue and discovery).  Various Sub-Group Leaders, Other Details to Be Announced.  http://www./
May 16-20, 2001 International Association of Facilitators (IAF)  Annual Conference, Minneapolis, Minnesota, Information: , or, (612) 891-3541.

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